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Download & install
How do I download and install Premiere Pro?
You can download Premiere Pro from the Creative Cloud apps catalog. You'll need to sign in with your Adobe ID and password to complete the download. For more information, including how to install older versions or check for updates, see Download your creative cloud apps.
Why won't Premiere Pro install?
Premiere Pro CC is the leading video editing software for film, TV, and the web. Creative tools, integration with other Adobe apps and services, and the power of Adobe Sensei help you craft footage into polished films and videos in one seamless workflow.
For solutions to a 'failed to install' error, see Error: 'Failed to install' Creative Cloud desktop app. To resolve other download, installation, and update issues, see this download and install troubleshooting guide.
Can I download a trial copy of Premiere Pro?
Yes! You can download trial versions of any Creative Cloud app, including Premiere Pro, from the Creative Cloud apps catalog. You'll need to sign in with an Adobe ID and password to download a trial. For detailed instructions, see Download and install a Creative Cloud trial.
How do I retrieve my Adobe ID or password?
Read these simple solutions to common Adobe ID and sign in issues to regain access to your account.
Can I install Premiere Pro on another computer?
You can install Premiere Pro and other Creative Cloud apps on up to two computers. If you want to install it on a third computer, you'll need to deactivate it on one of your previous machines. Learn more about activating and deactivating Creative Cloud apps.
Still need help? Find more download and install solutions.
Account management
How can I change my password?
Sign in to your Adobe accounts page with your current Adobe ID and password. From there, click the Security & Privacy tab, and then click Change under Password. For more information on changing your password and other account information, see Manage your Adobe ID account.
How can I change my credit card info?
Follow these easy steps to change your credit card information.
How do I upgrade or change my membership?
Switching Creative Cloud plans is easy. Follow these step-by-step instructions to upgrade or change your plan.
My trial expires soon. How do I convert it?
Converting your trial to a paid membership is easy. Follow these step-by-step instructions to upgrade and start your membership.
How do I cancel and what happens to my files?
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If you cancel your membership, you still have access to Creative Cloud member free benefits and any files you saved to your device. You won't have access to apps or most services and your cloud storage will be reduced to 2 GB. Learn how to Cancel your Creative Cloud membership and understand the Adobe subscription terms.
Still need help? Find more account, billing, and plan answers.
Fix and adjust footage
How do I create and edit sequences?
Learn how to create and edit videos in this series of short tutorials.
How do I create slow-motion scenes or speed up the action?
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Follow the steps in this article to change the speed and duration of clips.
Can I fix shaky, handheld footage?
Use the Warp Stabilizer effect to automatically stabilize shaky or jerky shots. For step-by-step instructions, see Stabilize motion with the Warp Stabilizer effect.
How do I change the volume of a clip?
Follow this tutorial to adjust the volume and create audio fades in the Audio Clip Mixer interface. To learn other techniques, see the article Adjusting volume levels.
How do I synchronize audio clips with the video in my movie?
Easily synchronize audio and video using Clip > Merge Clips. For instructions, see this article, Synchronizing audio and video with Merge Clips.
Techniques
How do I create proxy versions of my media for editing in Adobe Premiere Pro?
Proxy workflows in Premiere Pro let you work with 8K, HDR, and high frame rate media, so you can switch between native and proxy formats to get the job done faster. Learn more about this in this page, Ingest and Proxy Workflow in Premiere Pro CC 2015.3.
What's the best way to work with high-resolution files?
Editing high-resolution video can be slow. To improve performance while editing, create lower-resolution clips, called proxies. Then switch back to the original files for your final output. Learn more in this tutorial, Work offline using proxy media.
Can I use video I shot with my DSLR camera?
Yes. Learn how to get the most out of your DSLR videos in this tutorial, Edit DSLR video. Create slideshows and time-lapse image sequences, apply effects and transitions, and make color adjustments.
How do I create a sequence with multiple camera shots?
Follow the steps in this article to learn about the multi-camera editing workflow.
How do I create titles and credits?
Use the Essential Graphics panel to create titles, credits, and animated composites. For instructions, see Create titles and motion graphics.
Common issues
How does the end of support for QuickTime 7 era formats and codecs impact Premiere Pro?
Adobe continuously aims to keep up with the most modern workflows, support formats, and codecs broadly used across the professional film and video industry. As a result, Adobe has decided to end support for QuickTime 7 era formats and codecs. For more information, see, QuickTime 7 support has ended.
Why am I getting a compiling error?
Compiling errors can have many sources. Find solutions in Troubleshooting compiling errors when rendering or exporting.
Why won't the soundtrack play?
See the solutions offered in this article, Troubleshooting linking and importing errors with audio files.
How can I find missing sequence presets or codecs?
Premiere Pro may be having trouble accessing the activation server, required by some codecs. Try the solutions in this article, Features and sequence presets missing.
Why does Adobe Premiere Pro crash or hang soon after starting up displaying an error message, 'Initializing MediaCore'?
You could begin by performaing general troubleshooting steps listed in this article, Errors related to Premiere Pro crashing during startup.
Community
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